Customer Care Specialist

Job overview

The Customer Care Specialist works onsite in Houston, TX. Pay is $18 per hour, with a Monday–Friday day schedule. The Reserves Network is a staffing company connecting candidates with employment opportunities; the client organization serves approximately one million customers nationwide. The specialist handles inbound customer inquiries, researches issues, and provides timely solutions. By documenting customer information and meeting quality and productivity standards, the role supports effective customer service and team goals.

What you'll do

• Manage high-volume inbound customer calls
• research customer questions and issues and provide solutions or alternatives
• identify customer needs through active listening
• meet quality, productivity, and team goals
• use multiple computer systems and applications to research and document customer information.

What we're looking for

Skills & competencies

customer care specialist

customer service

inbound calls

issue resolution

houston tx

the reserves network

$18/hour

monday–friday

day shift

temporary-to-hire

weekly pay

medical benefits

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance enrollment eligibility
• 401(k)
• paid holidays where applicable
• training, career development, and growth opportunities.

Why this role

Temporary-to-hire opportunity with weekly pay and direct deposit or pay card. Spanish bilingual ability is a plus; health insurance or life insurance customer care experience is preferred.

About the employer

The Reserves Network Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.