Customer Service Representative — Travel Services

Job overview

The Customer Service Representative role is onsite in Tampa, FL. Compensation is $53,000–$58,000 annually. The position supports Entertainment Travel Associates, a company that provides travel experiences and tailored travel solutions. The representative assists customers throughout their experience by answering questions, identifying needs, recommending solutions, and maintaining accurate interaction records. The role also supports follow-up, customer engagement, and outreach activities.

What you'll do

• Welcome and assist customers
• identify needs and recommend solutions
• address routine questions and concerns
• explain products and services
• follow up with customers
• maintain interaction records
• communicate feedback to team members
• assist with promotional and outreach activities
• and collaborate toward customer service objectives.

What we're looking for

Skills & competencies

customer service representative

travel services

customer support

customer relationships

customer follow-up

customer outreach

full-time

tampa fl

entertainment travel associates

$53k–$58k

paid training

professional development

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• career advancement and professional development
• mentorship and coaching
• employee recognition programs
• supportive team environment.

Why this role

Paid training, ongoing professional development, mentorship, and performance-based growth opportunities are described in the posting.

About the employer

Entertainment Travel Associates is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.