Member Services Coordinator

Job overview

The Member Services Coordinator role is hybrid in Davenport, IA; compensation is not specified. The position supports Cottingham & Butler’s Health and Wellness division and its advocacy services for members navigating employer benefits. The coordinator answers benefit and wellness-program questions, helps resolve issues, and connects members with care and resources through phone, email, and chat. The role contributes to a seamless participant experience and supports the division’s focus on medical-cost reduction, engagement, and productivity.

What you'll do

• Guide members through employer benefit questions
• help resolve coverage issues and connect members with care and resources
• respond to inquiries through phone, email, and chat
• support participants with wellness-program questions and needs.

What we're looking for

Skills & competencies

member services coordinator

davenport ia

cottingham & butler

full-time

hybrid

member advocacy

employer benefits

health and wellness

phone support

email support

chat support

monday–friday

8 a.m.–5 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• FSA or HSA
• 401(k) match
• profit-sharing/defined contribution after a one-year waiting period
• PTO and paid holidays
• short- and long-term disability
• parental leave
• subsidized parking
• and company-paid life and accidental death insurance.

Why this role

Standard schedule is Monday–Friday, 8 a.m.–5 p.m.; most listed benefits start on day one.

About the employer

Cottingham & Butler is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.