Technical Service Representative

Job overview

The Technical Service Representative role is an onsite position based in Spring Grove, IL. Compensation is not specified for this role, which supports the Uline distribution center operations by providing expert product guidance and repair services. This role exists to ensure customers maximize the utility of their Uline products. The representative contributes to operational efficiency by troubleshooting technical issues, performing equipment repairs, and coordinating necessary parts and estimates.

What you'll do

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair-related needs.
• Coordinate parts and estimates for repairs.

What we're looking for

Skills & competencies

full-time

day shift

spring grove il

uline

technical support

repair

customer service

onsite

no on-call

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, Tuition Assistance Program.

Why this role

45+ years of success, stable career growth, modern facilities, fitness center, walking trails.

About the employer

Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.