Hotel Front Desk Associate

Job overview

The Hotel Front Desk Associate is an onsite role based in Charleston, WV, supporting the operations team at the Holiday Inn Express & Suites. Compensation is not specified for this full-time position. This role serves as the primary point of contact for guests, managing check-ins, reservations, and inquiries. The position ensures a welcoming environment while handling administrative tasks and resolving guest issues to maintain high service standards.

What you'll do

• Greet and check-in guests, handle cash and credit card transactions, answer phone calls, assist with reservations, provide information on hotel amenities, resolve guest complaints, complete administrative tasks, and maintain front desk cleanliness.

What we're looking for

Skills & competencies

full-time

day shift

charleston wv

hotel

front desk

customer service

hospitality

administrative

onsite

entry level

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth and advancement opportunities

About the employer

Holiday Inn Express & Suites - Cross Lanes, WV is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.