Plumbing / HVAC Service Department Manager

Job overview

The Plumbing / HVAC Service Department Manager role is onsite in Colonial Heights, VA, and the posting states $100,000–$125,000 per year, including base salary, spiffs, and bonuses. Colonial Plumbing Heating Air provides plumbing, heating, and cooling services for residential and commercial customers. The manager directs the service department’s daily operations, team performance, customer service, and profitability. The role coordinates field work and dispatch, develops department goals and budgets, and supports service quality and business growth.

What you'll do

• Plan, direct, and control service department functions
• handle warranty claims, budgeting, growth, and profitability
• resolve customer issues
• ride along on service calls to maintain quality
• lead and coach field personnel
• coordinate scheduling and job information with dispatch
• establish objectives, policies, procedures, and performance standards
• monitor budgets, goals, and key performance objectives
• review warranty invoices, work orders, invoices, and time reports.

What we're looking for

Skills & competencies

plumbing / hvac service department manager

colonial heights va

colonial plumbing heating & air

service department

plumbing

hvac

team leadership

dispatch coordination

budgeting

customer service

profitability

5+ years experience

$100,000–$125,000/year

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions benefits and a positive work environment but does not specify individual benefits.

Why this role

Requires five or more years of progressive service department responsibility in a related industry, computer skills including Microsoft Office, and experience with at least one dispatch system. Some post-high-school education or comparable experience is required.

About the employer

Colonial Plumbing, Heating & Air is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.