Business Development Center (BDC) / Mobile Service Coordinator

Job overview

The Business Development Center (BDC) / Mobile Service Coordinator role is onsite in Apopka, FL. Compensation is not specified. Mullinax Ford Apopka describes itself as a family-owned business focused on customer service, integrity, teamwork, and customer satisfaction. The coordinator serves as the primary contact for customers arranging mobile service, managing inquiries and appointments and coordinating with technicians to support accurate scheduling and a positive customer experience.

What you'll do

• Handle inbound and outbound calls to schedule mobile service appointments
• respond to inquiries by phone, email, and online platforms
• coordinate scheduling with service technicians
• maintain appointment and customer-interaction records in the CRM
• resolve issues professionally
• follow up to confirm appointments and customer satisfaction.

What we're looking for

Skills & competencies

bdc coordinator

mobile service coordinator

apopka fl

mullinax ford apopka

customer service

appointment scheduling

inbound calls

outbound calls

crm

automotive service

technician coordination

health insurance

paid vacation

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Full benefits package including health, dental, and vision insurance
• paid vacation
• 401(k)
• growth opportunities within a family-owned business.

Why this role

The posting prefers one to two years of customer service experience, preferably in a call center or automotive environment.

About the employer

Mullinax Ford Apopka is hiring for this role. Industry: General Automotive Repair. Sector: 81.