Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Bedford, TX, with a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role is responsible for managing daily department activities, training team leads to foster a high-performing environment, and evaluating procedures to improve efficiency. The manager also handles escalated customer issues to ensure the company's legendary service standards are maintained.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

bedford tx

uline

customer service

management

$85k-$100k

onsite

drug-free workplace

bachelor's degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.