Service Coordinator

Job overview

The Service Coordinator role is onsite in Beltsville, MD. Compensation is not specified. Pella Mid-Atlantic supports customers with product and service solutions and works to meet customer service and satisfaction goals. The coordinator handles customer questions and service requests, diagnoses product issues, schedules appointments, and coordinates parts and technician support. The role keeps customer records current and helps resolve complaints efficiently while supporting service operations.

What you'll do

• Gather information from calls, walk-ins, and emails and answer product and service questions
• capture leads and appointments when requested
• diagnose service issues, process requests, schedule appointments, provide quotes, and order parts
• research and troubleshoot product issues
• update customer files and warranty credit requests
• resolve complaints with other departments
• assist service technicians with scheduling, parts, directions, and communications
• process customer payments
• verify service parts
• and confirm appointments and follow up after service.

What we're looking for

Skills & competencies

service coordinator

beltsville md

pella mid-atlantic

customer support

service requests

appointment scheduling

parts coordination

technician support

customer records

product troubleshooting

warranty parts

microsoft office

local travel

Work arrangement

• Weekend coverage required

Why this role

Customer support spans phone, email, web requests, fax, and in-person communication; the role coordinates service appointments, parts, technicians, and customer follow-up.

About the employer

Pella Mid-Atlantic is hiring for this role. Industry: Office Administrative Services. Sector: 56.