Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Columbia, SC
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Columbia, SC, with a salary range of $75,000–$100,000 per year plus bonus potential. This position supports Cleo's customer success team, helping the company maintain its 99% client retention rate. The role exists to manage a portfolio of enterprise accounts throughout their lifecycle, from implementation to renewal. The manager proactively identifies risk, drives platform adoption, and develops expansion opportunities by aligning Cleo's software solutions with customer business goals.
What you'll do
- Manage 30+ accounts
- conduct QBRs
- monitor health indicators in Planhat
- drive GRR/NRR outcomes
- identify upsell opportunities
- collaborate with cross-functional teams.
What we're looking for
- Skills & competencies
- full-timeday shiftcolumbia sccleocustomer successsaasenterprise softwareaccount managementretentionupsell$75k-$100k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, Dental, Vision, 401k match, Flexible PTO, Paid Parental Leave.
Why this role
Includes bonus potential, 401k match, and accelerated growth opportunities.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2022.00
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Listing ID: 37712a98-d50e-4b29-91a7-dfa47116f192