Call Center Customer Service Representative

Job overview

The Call Center Customer Service Representative role is onsite at the Vero Beach, FL office; compensation is not specified. The representative supports Palmdale Oil customers and the company’s customer retention efforts. The role resolves inquiries and concerns while handling incoming calls, computer systems, and workstation tasks. Accurate customer records, order setup, and clear explanations of products and programs help maintain customer satisfaction and support sales.

What you'll do

• Resolve customer service issues to support satisfaction and retention
• handle inbound calls
• respond to pricing and billing inquiries
• document complaints and set up orders
• maintain customer and propane tank data
• prospect for leads and follow up by phone and email
• explain program features and benefits and make suggestions based on customer needs.

What we're looking for

Skills & competencies

call center

customer service representative

inbound calls

customer retention

order setup

billing inquiries

data entry

fuel and lubricants

vero beach fl

palmdale oil company

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, disability, and supplemental benefits
• 401(k) with company match
• paid time off
• paid holidays
• employee referral bonus
• on-the-job training.

Why this role

The position operates at a desk in the Vero Beach office; requires Microsoft Office and Windows-based application knowledge, professional telephone manners, organization, problem-solving, multitasking, and sales motivation.

About the employer

PALMDALE OIL COMPANY LLC is hiring for this role. Industry: Petroleum Bulk Stations and Terminals. Sector: 42.