Account Representative / Collections Billing Specialist

Job overview

The Account Representative / Collections Billing Specialist is an onsite, full-time position in Spring, TX. Compensation is not specified. The role is in the Billing Department of the Law Office of Bryan Fagan, a firm handling family law, estate planning and probate, and criminal law matters. The representative serves as a primary contact for active clients, maintaining engagement and clear communication about case progress and financial expectations while coordinating with internal teams and keeping account information current.

What you'll do

• Serve as liaison for active clients throughout their case or engagement
• provide support, solutions, and timely updates
• conduct scheduled check-ins and address concerns
• meet with clients at designated case stages, including mediations, depositions, arbitrations, and trial
• communicate by phone, email, letters, and text
• monitor assigned accounts
• update financial information and case milestones
• document interactions in CRM and case management systems.

What we're looking for

Skills & competencies

account representative

collections

billing

client relations

account management

legal services

client communication

crm

spring tx

law office of bryan fagan

clio

google sheets

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with matching up to 5%, medical, dental, vision, life, and long- and short-term disability insurance.

Why this role

The role combines client relationship management, account oversight, and collections-related billing support in a law firm.

About the employer

Law Office of Bryan Fagan is hiring for this role. Industry: Offices of Lawyers. Sector: 54.