Service Dispatch Specialist I

Job overview

The Service Dispatch Specialist I role is onsite in Gilbert, AZ. Compensation is $17.31–$20 per year as stated in the posting. Securitas Technology provides integrated security solutions intended to protect, connect, and optimize businesses. The dispatcher coordinates customer service requests and technician schedules, keeping service tickets and dispatch information current. The role helps technicians and customers stay informed, supports timely service coordination, and escalates service-level and technician-availability concerns.

What you'll do

• Take incoming customer calls
• schedule and coordinate service calls
• create dispatch tickets and assign technicians
• debrief technicians after calls
• update on-call and time-off schedules
• respond to email and messages
• maintain the dispatch board
• forecast workload two to three days ahead
• contact customers about parts-pending calls
• participate in daily calls with District Service Managers to escalate service-level and technician-availability concerns
• provide technician support
• and acknowledge new and update existing tickets.

What we're looking for

Skills & competencies

service dispatch specialist

customer service

dispatch tickets

technician scheduling

gilbert az

securitas technology

monday–friday standard hours

6:30 a.m.–3 p.m.

7:30 a.m.–4 p.m.

8:30 a.m.–5 p.m.

microsoft word

excel

Work arrangement

• Weekend coverage required

Benefits & perks

• Annual merit pay increase opportunity
• paid company training
• medical, dental, vision, and life insurance
• company-paid short- and long-term disability
• 401(k) with 60% match up to 6% of salary
• paid vacation.

Why this role

Standard hours are Monday–Friday, with available schedules of 6:30 a.m.–3 p.m., 7:30 a.m.–4 p.m., or 8:30 a.m.–5 p.m.; schedule may vary based on operational needs. High school diploma and 1–3 years of customer service or call center experience required.

About the employer

Securitas Technology Corporation is hiring for this role. Industry: Telephone Answering Services. Sector: 56.