Member Services Associate

Job overview

The Member Services Associate role is an onsite, part-time position in Hingham, Massachusetts. Compensation is not specified. United Defense Tactical operates a firearms training facility focused on tactical training for civilians, military personnel, and law enforcement. The associate serves as a first point of contact, welcoming customers and helping address their needs. The role supports customer experience and facility operations through front-desk service, communications, check-in and check-out, record updates, and administrative tasks.

What you'll do

• Greet customers and direct them to the appropriate person or department
• answer phone calls and emails
• maintain an organized front desk
• handle inquiries, complaints, and requests and escalate issues as needed
• check customers in and out and verify reservation and billing information
• update customer records
• coordinate with other departments
• and perform general administrative tasks.

What we're looking for

Skills & competencies

member services associate

part-time

hingham ma

united defense tactical

front desk

customer service

customer check-in

reservations

billing information

administrative support

evening shifts

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts, flexible scheduling, training and development, free uniforms, advancement opportunities, skill development, networking, and a sense of community.

Why this role

The posting lists four- and eight-hour shifts, evening shifts, and weekends as needed; customer service or receptionist experience is preferred.

About the employer

United Defense Tactical - Hingham is hiring for this role. Industry: All Other Miscellaneous Schools and Instruction. Sector: 61.