Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Nashville, TN. Compensation is not specified. The role supports Community Choice Financial Family of Brands’ Store Operations team and offers learning and training opportunities. The representative guides customers through loan or pawn transactions, manages account payments and appointments, and supports store performance and customer relationships. The role also includes accurate records, compliance, and store opening and closing procedures.

What you'll do

• Provide customer service throughout the loan or pawn process
• educate consumers and make recommendations based on financial needs
• accept payments and manage appointments
• pursue referrals and business partnerships
• build customer relationships
• conduct vehicle appraisals
• maintain customer information in the point-of-sale system
• follow company and legal requirements
• maintain security and opening and closing procedures, including vault, cash drawer, and deposits.

What we're looking for

Skills & competencies

customer service representative

nashville tn

community choice financial

store operations

loan process

pawn process

customer accounts

vehicle appraisals

point-of-sale

cash handling

limited saturday hours

Work arrangement

• Weekend coverage required

Why this role

Store operations role spanning loan or pawn customer service, account management, vehicle appraisals, and cash security procedures.

About the employer

Community Choice Financial Family of Brands is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.