Service Business Development Center Representative

Job overview

The Service Business Development Center Representative role is an onsite, full-time position in North Reading, MA. Compensation is described as competitive hourly pay plus performance-based incentives, with no numeric rate specified. The role supports North Reading Subaru's service department and customer service experience. The representative contacts customers to schedule and confirm service appointments, follows up on maintenance needs, and handles incoming service calls. Accurate records and coordination with service advisors help keep appointments organized and customers informed.

What you'll do

• Make outbound calls to existing customers to schedule service appointments
• follow up with customers due for maintenance
• handle inbound service calls and appointment requests
• confirm appointments
• work with service advisors and the service department
• maintain customer records and follow-up schedules
• provide a professional and friendly experience.

What we're looking for

Skills & competencies

service bdc representative

north reading subaru

north reading ma

full-time

automotive service

customer calls

appointment scheduling

maintenance follow-up

dealership

customer records

performance incentives

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• medical, dental, and vision insurance
• 401(k) with company match
• employee vehicle purchase and service benefits.

Why this role

Automotive service BDC or dealership experience is preferred but not required. Compensation includes performance-based incentives.

About the employer

North Reading Subaru is hiring for this role. Industry: New Car Dealers. Sector: 44.