Call Center Representative – 4×10 Shift, Four Days a Week

Job overview

The Call Center Representative role is onsite in Las Cruces, NM, with a four-day, 4×10 schedule as stated in the title. Pay is $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative handles inbound and outbound customer interactions for major retail, telecommunications, and software brands. The role resolves customer concerns, manages account tasks, explains products and services, identifies upselling opportunities, and aims to resolve issues on the first call.

What you'll do

• Handle inbound and outbound calls professionally and empathetically
• listen to customer concerns and resolve issues
• use internal systems to manage accounts and service tasks
• identify sales opportunities and apply upselling techniques
• explain products, services, and processes
• escalate dissatisfaction when needed
• work toward first-call resolution.

What we're looking for

Skills & competencies

call center representative

las cruces nm

mci careers

4×10 shift

four days a week

inbound calls

outbound calls

customer service

account support

upselling

first-call resolution

$12.65–$14.51/hr

Work arrangement

• Weekend coverage required

Why this role

No prior contact center experience is required; candidates from customer-facing industries are welcomed.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.