Customer Service Representative I

Job overview

The Customer Service Representative I role is onsite in Long Beach, CA, with pay of $25–$26 per hour. Advanced Medical Management’s representative serves as a communication point for clients, members, and internal departments. The role handles high-volume inbound inquiries and follow-up related to claims, eligibility, authorizations, benefits, and other services. It aims to resolve routine issues accurately and promptly while escalating complex concerns and meeting service-quality measures.

What you'll do

• Handle inbound calls from members, brokers, providers, and health plans
• verify eligibility and benefits
• provide claim updates and resolve routine inquiries
• research and resolve service issues
• conduct follow-up calls
• escalate complex issues
• document interactions in CRM/EHR and other systems
• monitor trends and meet performance metrics.

What we're looking for

Skills & competencies

customer service representative i

healthcare customer service

call center

claims support

member eligibility

service authorizations

crm/ehr

long beach ca

advanced medical management

full-time

$25–$26/hr

monday–friday

health coverage

401(k)

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid HMO coverage, PPO option, discounted vision and dental premiums, FSAs, 401(k), PTO, 40 hours of sick pay, 13 paid holidays, tuition reimbursement, and paid company outings and lunches.

Why this role

High school diploma or GED required; two years of call center or customer service experience and healthcare experience are preferred. The posting describes a standard Monday–Friday, 8:00 a.m.–5:00 p.m. schedule.

About the employer

Advanced Medical Management is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.