Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Leesburg, VA. Compensation is not specified. The position supports The Body Works of Virginia by responding to customer needs and resolving service issues.

What you'll do

• Handle inbound calls and emails
• identify customer needs and provide solutions
• use prepared scripts
• document customer interactions
• meet personal and team quotas
• attend training
• and build customer rapport. The posting seeks a high school diploma or GED, computer skills, strong communication, active listening, organization, and the ability to work under pressure.

What we're looking for

Skills & competencies

customer service representative

leesburg va

the body works of virginia

inbound calls

customer emails

customer requests

complaint escalation

customer documentation

customer management software

team quotas

training

paid time off

health insurance

dental insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental and health insurance, paid time off, parental leave, training and development, wellness resources, company parties, and advancement opportunities.

About the employer

The Body Works of Virginia is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.