Service Desk Administrator I

Job overview

The Service Desk Administrator I role is onsite in McHenry, IL, with compensation of $54,605–$81,900 per year. HR Green’s mission is building communities and improving lives, and this Tier 1 role supports employees across regional offices. The administrator serves as the first point of contact for technology issues, resolving common hardware and software problems and supporting user access, devices, and onboarding. Clear documentation and escalation help keep employees’ technology working and enable the firm’s teams to serve clients.

What you'll do

• Respond to IT requests by phone, email, and remote tools
• troubleshoot Windows 11, Microsoft 365, Citrix, and hardware
• image and deploy laptops
• manage onboarding and offboarding
• administer accounts and permissions
• support printers and conference room technology
• maintain asset inventory
• document tickets and escalate with troubleshooting notes
• participate in an on-call rotation
• provide periodic onsite support and regional travel.

What we're looking for

Skills & competencies

service desk administrator i

mchenry il

hr green

$54,605–$81,900/year

tier 1 support

windows 11

microsoft 365

citrix

sccm

active directory

on-call rotation

regional travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may access medical, dental, vision, spending accounts, life insurance, voluntary plans, and a 401(k) plan.

Why this role

Tier 1 role with hands-on exposure across multiple regional offices; CompTIA A+ or similar certification is a plus but not required.

About the employer

HR Green is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.