Inside Sales Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Rockford, IL
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Inside Sales Customer Service Representative role is fully in-office in Rockford, IL; compensation is not specified. Rockford Systems supports sales of quality and safety-focused solutions. The role supports sales operations by engaging customers, preparing quotes and orders, coordinating with sales representatives and internal teams, and helping maintain customer relationships and sales performance.
What you'll do
- Serve as a primary customer contact by phone and email
- generate and follow up on quotes, pricing, and sales orders
- support outside sales representatives
- coordinate sales activities
- build customer relationships
- identify upselling and cross-selling opportunities
- enter and manage orders
- collaborate with operations, purchasing, and accounting on fulfillment
- maintain product, service, and safety-standard knowledge
- provide customer service while meeting sales and performance goals.
What we're looking for
- Skills & competencies
- inside salescustomer servicebusiness supportquote generationorder supportb2b salescustomer relationshipssales operationsrockford ilrockford systems
- Work arrangement
- Weekend coverage required
Why this role
The posting requires at least five years of inside sales experience, preferably B2B, and proficiency with Microsoft Office and CRM or ERP systems.
About the employer
Rockford Systems, LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 41-4012.00
You'll be redirected to the employer's application page.
Listing ID: 36a3c16c-1da8-421c-b160-03024be4cea2