Customer Relations Representative — State Farm Agent Team Member

Job overview

The Customer Relations Representative — State Farm Agent Team Member role is onsite in Lufkin, TX, and pays $40,000–$60,000 per year. Jay Jackson’s State Farm agency has served its community for more than 32 years and supports local organizations and youth programs. The representative helps the agency deliver strong client experiences by resolving inquiries, maintaining records, supporting retention, and coordinating with colleagues. The role contributes to agency growth by anticipating customer needs and providing dependable service.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update client records
• assist with customer retention strategies
• coordinate with agency team members to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

lufkin tx

jay jackson state farm agent

customer service

client records

customer retention

insurance agency

community-focused

communication

problem solving

$40k–$60k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• performance-based bonus
• flexible schedule
• health insurance
• advancement opportunities
• paid time off
• training and development
• team trips.

Why this role

The agency describes a community-focused team and potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Jay Jackson - State Farm Agent is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.