Customer Care Specialist — On-Site

Job overview

The Customer Care Specialist role is onsite in Fort Wayne, IN. Compensation is not specified. The position supports Neumo’s customer care call center, which provides 24/7 assistance to customers across the United States and Canada. The specialist serves as a direct customer contact, researching inquiries and resolving concerns with clear, professional communication. The role also explains self-service terminal processes, protects customer confidentiality, troubleshoots equipment remotely, and dispatches field technicians when needed.

What you'll do

• Answer customer inquiries about Neumo services and programs
• explain processes for loading and changing material associated with self-service terminals
• research inquiries and provide timely information
• escalate issues as appropriate
• maintain confidentiality and comply with privacy regulations
• learn and apply program information
• remotely access equipment to troubleshoot hardware and software issues
• dispatch field technicians.

What we're looking for

Skills & competencies

customer care specialist

on-site

fort wayne in

neumo

customer support

call center

issue resolution

self-service terminals

remote troubleshooting

field technician dispatch

confidentiality

Work arrangement

• Weekend coverage required

Why this role

Supports a customer care call center providing 24/7 assistance across the United States and Canada.

About the employer

Neumo is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.