Tenant Support Manager

Job overview

The Tenant Support Manager role is listed as remote/hybrid in the United States. Compensation is described as salary, but no numeric amount is specified. The role sits within 401GO’s Enterprise Platform team and reports to the Head of Enterprise Platforms. The position provides operational support for enterprise platform tenants, resolving platform and compliance questions and helping ensure accurate administration across partner environments. It contributes to reliable partner operations through case resolution, compliance workflow support, platform troubleshooting, documentation, and coordination with product, engineering, and compliance teams.

What you'll do

• Respond to support tickets and escalations
• resolve contribution, eligibility, distribution, and data issues
• guide plan compliance workflows and escalate potential violations
• monitor relevant regulatory updates
• troubleshoot platform and integration issues
• document recurring issues and product bugs
• maintain SOPs and job aids
• participate in UAT
• track support trends and improve workflows with cross-functional teams.

What we're looking for

Skills & competencies

tenant support manager

enterprise platform

401(k) administration

retirement plan compliance

erisa

platform support

partner support

remote/hybrid

united states

401go

medical dental vision

pto

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) plan, stock options, medical, dental and vision benefits, flexible hours, PTO, and a flexible work environment.

Why this role

The posting requires at least three years of experience in 401(k) plan administration, recordkeeping, or retirement plan compliance, plus working knowledge of ERISA and qualified plan rules. It lists medical, dental, and vision benefits, PTO, flexible hours, stock options, and a 401(k) plan.

About the employer

401GO is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.