Assistant Front Office Manager — The Hythe

Job overview

The Assistant Front Office Manager role is onsite in Vail, CO, and pays $57,784–$64,064 per year. The position is year-round and full-time at The Hythe, part of Marriott’s Luxury Collection; Vail Resorts describes its work as connecting guests and teammates with mountain experiences. The manager supports daily front office operations across the front desk, concierge, resort services, bell, and valet. The role helps deliver consistent guest service while coordinating staff, arrivals and departures, billing, reservations, and operational follow-up.

What you'll do

• Apply guest service standards and departmental policies
• monitor guest surveys and respond to guests
• track daily activity, manage reports, and follow up
• manage performance of direct reports in bell, front desk, and concierge
• lead standup meetings for arrivals, departures, VIPs, and groups
• work with sales and reservations on revenue and oversell issues
• track forfeiture and cancellation revenue
• resolve billing issues and reconcile departed guests’ balances
• create training manuals
• block reservations and meet guest requests
• coordinate site tours
• assist with check-ins and check-outs when needed.

What we're looking for

Skills & competencies

assistant front office manager

the hythe

vail co

vail resorts

marriott luxury collection

year-round

full-time

$57,784–$64,064/year

hotel operations

guest services

front desk

concierge

bell and valet

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee ski passes, discounted lift tickets for friends and family, free ski lessons, lodging, food, gear and shuttle discounts, 401(k), employee assistance program, training, and referral program.
• Eligible full-time roles also include health, dental, and vision insurance, dependent ski passes, and critical illness and accident plans.

Why this role

Year-round, full-time role; requires at least two years in hotel front office or guest service and one year of supervisory experience; flexible schedule includes mornings, afternoons, weekends, and holidays.

About the employer

Vail Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.