Tier 1 IT Support Specialist

Job overview

The Tier 1 IT Support Specialist role is onsite in Southfield, Michigan, Monday through Friday from 8 AM to 5 PM. Compensation is not specified. Applied Innovation is a managed service provider whose IT Service team helps clients maintain reliable access to technology. The specialist serves as the first point of contact for client support, diagnosing and resolving common technical issues or routing them to the appropriate resources. The role contributes to dependable client technology services through clear communication, accurate documentation, and support across workstations, applications, networks, and devices.

What you'll do

• Respond to IT support requests by phone, email, and ticketing system
• identify and diagnose technical issues
• communicate professionally with clients
• research and implement solutions using established procedures
• escalate unresolved issues and follow up
• troubleshoot Windows, Mac OS, and Linux workstations
• support Microsoft Office and Office 365
• perform basic Active Directory administration and on-premise Exchange support
• troubleshoot filtering, antivirus, DNS, DHCP, and network connectivity
• assist with servers, storage, phones, and mobile devices.

What we're looking for

Skills & competencies

tier 1 it support specialist

help desk

client support

windows

mac os

linux

office 365

active directory

southfield mi

monday–friday

8 am–5 pm

rotating on-call

medical dental life insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and life insurance, short-term disability, paid vacation and holidays, paid volunteer time, and a 401(k) with company match.

Why this role

The schedule is Monday through Friday, 8 AM–5 PM, onsite, with a rotating on-call schedule about 2–3 times per year after training. A high school diploma is required; a two-year technical degree or an approved certification is required, with previous IT support experience preferred but not required.

About the employer

Applied Innovation is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.