Customer Service Supervisor

Job overview

The Customer Service Supervisor is an onsite role based in Louisville, KY. Compensation is specified as $21.00 - $28.30 per hour, with a $2.00 shift differential for hours worked between 12am-6am, supporting the store leadership team in driving sales and operations. This role exists to support store operations by working side-by-side with peer supervisors and store leaders. The supervisor is responsible for delivering excellent customer service, boosting sales, and keeping the store safe, organized, and fully stocked.

What you'll do

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, associate retention and training.
• Lead, motivate, and train associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.

What we're looking for

Skills & competencies

full-time

day shift

louisville ky

wawa

retail

food service

customer service supervisor

no on-call

no degree required

4-day work week

$21-$28.30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, mental health benefits, ESOP, 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave.

Why this role

4-day work week option available.

About the employer

Wawa, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.