Technical Customer Support Analyst
Employment type
Full-time
Work setting
On-site
Location
Lansing, MI
Schedule
Day shift
Posted
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Job overview
The Technical Customer Support Analyst is a hybrid role based in Lansing, MI, with compensation not specified. This position supports COOLSOFT by providing technical expertise for MS Dynamics 365 and Azure environments. This role exists to serve as a systems architect and developer, bridging the gap between business needs and technical solutions. The analyst provides application support, manages infrastructure, and ensures system performance for state government clients.
What you'll do
- Provide technical support for MS Dynamics 365 and Azure.
- Serve as a systems architect and developer.
- Manage infrastructure, network, and application support.
- Assist with Power Apps, Power Portal, and Power Pages.
- Ensure ITIL-aligned service delivery.
What we're looking for
- Skills & competencies
- full-timeday shiftlansing mihybridtechnical supportms dynamics 365azureitilsystems architectcoolsoft
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified.
Why this role
Requires 5+ years of experience and multiple Microsoft certifications, including Power Platform and Dynamics 365.
About the employer
COOLSOFT is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: 363df3b5-44ad-4a34-8aed-6c012a9282a9