Customer Experience Coordinator

Job overview

Customer Experience Coordinator is an onsite role in Salt Lake City, UT, with a stated salary of $40,000 per year. The coordinator joins Odyssey House’s Admissions Team. Odyssey House’s mission is to empower people to heal and build better lives through substance abuse treatment, prevention and mental health services. The role coordinates feedback collection, organizes and analyzes feedback data, and helps turn findings into reports and improvement plans. It also supports alumni engagement and the JETS Junior Executives program, tracks customer experience measures, and provides timely assistance to current and former clients in distress; occasional travel may be required.

What you'll do

• Coordinate surveys and town halls
• organize and securely store feedback data
• assist with analysis, reporting, strategic presentations and customer service metrics. Coordinate alumni events and communications, manage the JETS Junior Executives program with CXO guidance, support clients in distress, assist with progress assessments, research best practices, organize staff learning opportunities, document action items, and review customer interactions for consistency with organizational standards.

What we're looking for

Skills & competencies

customer experience coordinator

admissions team

feedback collection

data analysis

customer experience

alumni engagement

jets junior executives

client support

salt lake city ut

odyssey house

$40,000 salary

occasional travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance
• flexible spending account
• retirement plan with employer match after one year
• up to 35 paid days off accrued annually
• employee assistance program
• tuition reimbursement up to $9,000 per year for approved programs
• paid training and development
• on-demand pay
• free UTA transit pass
• monthly incentives.

Why this role

Benefits include medical, dental, vision, life and disability insurance, a flexible spending account, retirement plan, paid leave, employee assistance program, education assistance, tuition reimbursement opportunities, continuing education, on-demand pay, a transit pass and monthly incentives.

About the employer

Odyssey House Inc. is hiring for this role. Industry: Residential Mental Health and Substance Abuse Facilities. Sector: 62.