Customer Service Representative — HVAC and Plumbing

Job overview

The Customer Service Representative — HVAC and Plumbing role is onsite in Chino, CA, with pay of $21–$25 per hour. The representative is the first point of contact for customers and supports daily operations for the HVAC and Plumbing team. The role helps coordinate service delivery by answering inquiries, scheduling appointments, dispatching technicians, and processing service requests and related records. Accurate customer information and communication with technicians and management support the team’s daily work.

What you'll do

• Answer incoming calls and schedule service appointments
• call customers to advertise services
• handle inquiries
• dispatch technicians and coordinate daily schedules
• enter and update customer information
• process service requests, invoices, and follow-ups
• communicate with technicians and management.

What we're looking for

Skills & competencies

customer service representative

hvac

plumbing

chino ca

propeller building services

customer inquiries

appointment scheduling

technician dispatch

data entry

$21–$25/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, dental insurance, health insurance, and vision insurance.

Why this role

HVAC or plumbing office experience is preferred but not required; bilingual English/Spanish ability is a plus.

About the employer

Propeller Building Services is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.