Front Desk Specialist, Part-Time

Job overview

The Front Desk Specialist role is onsite in Kissimmee, FL, on a part-time basis. Compensation is not specified. Holiday Inn Club Vacations focuses on strengthening families and creating memorable family travel experiences. The specialist supports guests and owners from check-in through check-out, handling front-desk processes, inquiries, and follow-up. The role coordinates with other departments and records guest experiences to help resolve needs and maintain the resort’s service standards.

What you'll do

• Support check-in and check-out
• manage inventory, folios, payments, villa keys, and guest information
• respond to guest inquiries by phone, email, survey, and in person
• identify next steps and make decisions within department guidelines
• follow up to confirm satisfaction
• accurately enter and report guest experiences
• support in-house marketing
• promote a safe work environment and rotate within Guest Services areas.

What we're looking for

Skills & competencies

front desk specialist

part-time

guest services

check-in

check-out

guest experience

resort

kissimmee fl

holiday inn club vacations

customer service

Work arrangement

• Weekend coverage required

Why this role

Bilingual ability is a plus but not required; the role may rotate among Guest Services areas.

About the employer

Holiday Inn Club Vacations is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.