Customer Service Manager – Ice Solutions

Job overview

The Customer Service Manager – Ice Solutions role is an onsite, full-time position in Omaha, NE. Compensation is not specified. The role supports Ice Solutions customers and works across Sales, Operations, Shipping, Accounting, and marketplace partners. The manager coordinates customer support and order fulfillment from placement through delivery, resolving issues and keeping customers informed. The role also supports returns, refunds, replacements, marketplace service levels, and improvements to customer service processes.

What you'll do

• Serve as a primary contact for customer questions and order concerns
• provide support by phone, email, and marketplace messaging
• communicate order, shipping, availability, and delivery updates
• monitor orders and coordinate with internal teams
• resolve delayed, incomplete, or incorrect orders
• process return requests and coordinate refunds, replacements, credits, and claims
• track marketplace cases and service levels
• support sales, onboarding, and account setup
• maintain customer and order records
• help improve service procedures, templates, and reporting.

What we're looking for

Skills & competencies

customer service manager

ice solutions

customer support

order management

returns and refunds

marketplace support

e-commerce

shipping coordination

omaha ne

alffco

crm software

Work arrangement

• Weekend coverage required

Why this role

The role supports customers across commercial, retail, consumer, and online marketplace channels.

About the employer

AlffCo/Ice Solutions is hiring for this role. Industry: Ice Manufacturing. Sector: 31.