Client Support Specialist

Job overview

The Client Support Specialist role is onsite in Gainesville, GA. Compensation is not specified. The position supports the Client Services team with benefit plan configuration and client support for pharmacy services. The specialist manages plan changes, investigates service requests, supports system testing and training, and maintains accurate client information. The role helps ensure benefit configurations and client service workflows are implemented accurately and that clients receive timely follow-up.

What you'll do

• Support plan design and benefit configuration
• manage plan changes and requests
• evaluate claims for proper payment
• communicate with clients
• research and resolve service requests
• coordinate system testing and quality assurance
• maintain user access
• train clients
• prepare quarterly reports and service tracking
• maintain client records
• coordinate with cross-functional teams and implementation staff
• assist with project management.

What we're looking for

Skills & competencies

client support specialist

full-time

gainesville ga

burgess information systems

client services

benefit configuration

plan design

pharmacy services

claims review

client training

quality assurance

project coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, disability, and life insurance
• paid vacation and holidays
• employee wellness program
• 401(k) with company match
• employee assistance program
• referral program.

Why this role

An associate degree in business or healthcare is preferred, or equivalent education and experience. Pharmacy technician or pharmacy benefit management experience is a plus.

About the employer

Burgess Information Systems, Inc. is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.