Customer Relations Representative — State Farm Agent Team Member

Job overview

The Customer Relations Representative role is an onsite, full-time position in Austin, TX, paying $40,000–$60,000 per year. The role supports Carrie Welch’s State Farm insurance agency and its customer relationships. The role exists to provide responsive service that strengthens customer experiences and supports agency growth. The representative resolves inquiries, maintains accurate customer records, assists with retention, and coordinates with agency colleagues to address customer needs.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

state farm agent team member

austin tx

carrie welch

full-time

$40k–$60k

customer service

insurance agency

customer records

customer retention

issue resolution

paid time off

401(k)

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• performance-based bonus
• flexible schedule
• paid time off
• training and development
• advancement opportunity.

Why this role

Customer service experience is preferred; the posting notes potential internal growth opportunities for driven and sales-minded candidates.

About the employer

Carrie Welch - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.