Customer Experience Coordinator

Job overview

The Customer Experience Coordinator role is onsite in Corpus Christi, TX; compensation is not specified. The position supports customer communication and service appointment follow-up for Ed Hicks Nissan.

What you'll do

• Answer customer calls and establish follow-ups for service appointments
• respond to internet, phone, and live chat inquiries using scripts and templates
• follow up with customers due for scheduled maintenance
• reschedule missed or canceled appointments
• send appointment reminders and confirmations
• follow up after appointments to check customer satisfaction
• communicate with customers in a friendly and professional manner.

What we're looking for

Skills & competencies

customer experience coordinator

customer service

service appointments

phone support

live chat

appointment reminders

customer follow-up

corpus christi tx

ed hicks nissan

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• life insurance
• 401(k)
• paid sales and service training
• paid time off
• paid vacation
• paid holidays
• employee discounts
• Saturday lunches.

Why this role

Automotive experience is listed as a plus. The posting offers paid training, paid time off and vacation, paid holidays, employee discounts, and insurance and retirement benefits.

About the employer

Ed Hicks Nissan is hiring for this role. Industry: New Car Dealers. Sector: 44.