Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Medford, OR. Base pay is $22–$25 per hour, based on experience. The role supports Protectors Insurance, an independent agency serving clients in Southern Oregon with coverage through top-rated carriers. The representative services an existing personal-lines book of business while developing new opportunities through client service and cross-selling. The role builds long-term client relationships and supports accurate account records and a positive client experience.

What you'll do

• Manage and service a personal-lines book of business
• write new business and build long-term client relationships
• cross-sell insurance products and services
• handle professional correspondence and client communications
• maintain accurate CRM records and documentation
• collaborate with team members to support client experiences.

What we're looking for

Skills & competencies

insurance customer service representative

medford or

protectors insurance

personal lines

property and casualty license

client relationships

cross-selling

crm

monday–friday

weekends off

$22–$25/hour

insurance agency

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus opportunities
• paid time off and holidays
• health, dental, and vision insurance
• retirement plan
• disability coverage
• tuition reimbursement
• training seminars
• licensing assistance
• professional development
• employee discounts
• paid sick leave
• family leave.

Why this role

Active Property and Casualty Insurance License required. The posting states a Monday–Friday schedule with evenings and weekends off. Prior insurance or related-field experience is required.

About the employer

Protectors Insurance is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.