Customer Care Coordinator – Alarm and Security Systems

Job overview

The Customer Care Coordinator role is onsite in Wiscasset, ME, Monday–Friday from 8:00 a.m. to 5:00 p.m. Pay is $20–$22 per hour. Cunningham Security has provided customized alarm and security solutions to homes and businesses throughout Northern New England since 1983. The coordinator answers customer questions, provides basic troubleshooting, and follows concerns through to resolution. Accurate records and dependable communication help residential and commercial customers receive timely support for their alarm and security systems.

What you'll do

• Answer incoming customer calls
• respond to questions by phone and email
• guide customers through basic alarm troubleshooting
• review daily alarm activity and system reports
• maintain accurate interaction and account records
• follow up on open concerns
• provide courteous, professional service.

What we're looking for

Skills & competencies

full-time

customer care coordinator

wiscasset me

cunningham security

alarm systems

security systems

customer support

phone and email

troubleshooting

monday–friday

8 am–5 pm

$20–$22/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• short- and long-term disability coverage
• paid time off
• retirement plan options
• ongoing training.

Why this role

Consistent weekday hours; call center or CRM experience is helpful but not required.

About the employer

Cunningham Security Systems is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.