Customer Service Department Manager - Bilingual
Compensation
$85k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Dallas, TX
Schedule
Day shift
Posted
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Job overview
The Customer Service Department Manager - Bilingual is an onsite role based in Dallas, TX, with an annual salary range of $85,000 to $100,000. This position supports the Texas branch of Uline, a leading distributor of shipping and industrial materials. The role exists to empower teams to deliver exceptional customer service. The manager is responsible for training team leads, managing daily department activities, evaluating procedures, and resolving escalated customer issues to maintain Uline's legendary service standards.
What you'll do
- Train team leads, manage daily department activities, evaluate procedures, review performance reports, and resolve escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftdallas txbilingualmanagementcustomer serviceonsiteno travelno on-callweekends required$85k-$100k/yruline
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid holidays, generous PTO, tuition assistance.
Why this role
Requires Bachelor's degree and 3+ years of management experience; Bilingual (English/Spanish) fluency required.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-3012.00
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Listing ID: 35798a9f-7941-4c8a-8352-f4657ee44544