Guest Service Associate — Reservations, Front Desk, Concierge

Job overview

The Guest Service Associate role is onsite in Jackson, WY. Compensation is not specified. The position supports guest services at the Rusty Parrot Lodge. The associate serves as a primary point of contact throughout guests’ stays, handling front desk and concierge needs and coordinating with other departments. The role contributes to a smooth, informed, and welcoming guest experience through attentive service and timely follow-up.

What you'll do

• Assist with guest check-in and check-out
• book activities and adventures
• assign rooms and complete administrative tasks
• provide information about transportation, activities, and restaurants
• handle reasonable complaints and requests
• assist other departments
• follow health and safety rules
• complete shift checklists and support interdepartmental communication.

What we're looking for

Skills & competencies

guest service associate

rusty parrot lodge

jackson wy

onsite

reservations

front desk

concierge

guest check-in

guest check-out

activity booking

valet support

bell service

food service

Work arrangement

• Weekend coverage required

Why this role

The position may also cover valet, bell, and food service duties and periodically act as a scheduled Manager on Duty.

About the employer

Rusty Parrot Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.