On-Site Tier III Engineer
Employment type
Full-time
Work setting
On-site
Location
New Orleans, LA
Schedule
Day shift
Posted
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Job overview
The On-Site Tier III Engineer role is onsite in New Orleans, LA. Compensation is not specified. SWK Technologies provides technical support and technology solutions to clients remotely and onsite. The engineer serves as a senior escalation resource, resolving complex client IT issues and administering cloud and infrastructure environments. The role supports system stability, security, and performance through troubleshooting, maintenance, project work, and clear client communication.
What you'll do
- Provide walk-up, phone, and ticket-based support
- resolve escalated issues involving servers, networks, cloud services, endpoints, applications, and security
- administer Microsoft 365, Azure, and Entra ID
- support cybersecurity initiatives
- participate in upgrades, migrations, and deployments
- maintain technical documentation and client records
- document work in Halo PSA
- communicate recommendations and resolutions to clients.
What we're looking for
- Skills & competencies
- full-timenew orleans laswk technologiestier iii engineermicrosoft 365azureentra idcybersecurityinfrastructure supporttechnical escalations
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision plan
- retirement plan
- basic and voluntary life insurance and AD&D
- paid vacation, sick time, and public holidays.
Why this role
Microsoft 365, Entra ID, Exchange Online, and Azure experience required; MSP experience and listed industry certifications are preferred.
About the employer
SWK Technologies is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1244.00
You'll be redirected to the employer's application page.
Listing ID: 355ba7bc-b6da-45de-a484-a2b64a6163e9