Strategic Account Director

Job overview

The Strategic Account Director role is remote. Compensation is not specified. Everlywell is a digital health company combining diagnostics, virtual care, and patient engagement to deliver personalized health insights and support enterprise partners. The director owns and grows strategic health-plan relationships, connecting client priorities with the company’s programs and services. Account strategy, renewals, expansion, and cross-functional delivery help retain clients and support revenue growth while maintaining a strong client experience.

What you'll do

• Serve as senior owner and primary client-facing representative for strategic enterprise accounts
• build relationships with client executives
• develop account growth strategies and expansion opportunities
• lead renewals and commercial discussions with Legal and Finance
• create multi-year account plans
• lead executive business reviews
• define performance metrics and ensure reporting within service-level agreements
• forecast revenue and pipeline
• coordinate program delivery with internal teams
• lead escalations and mitigation plans
• bring client needs into product and commercial roadmaps
• report account strategy, performance, and risks to leadership.

What we're looking for

Skills & competencies

strategic account director

remote

everlywell

digital health

health plans

enterprise accounts

account growth

client retention

renewals

executive relationships

healthcare

revenue forecasting

cross-functional leadership

remote work

Work arrangement

• Weekend coverage required

Why this role

Senior individual-contributor role reporting to the Chief Commercial Officer. Requires 8–10 years of healthcare account management, client partnership, strategy, or commercial leadership experience and a bachelor’s degree. Experience with health-plan quality programs, at-home diagnostics, or population health is a plus.

About the employer

Everlywell is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.