On-Demand Bilingual Data Breach Agent

Job overview

The On-Demand Bilingual Data Breach Agent role is remote and temporary, with pay of $17 to $22 per hour. The listing identifies Township of Dakota, SD, and MCI provides customer experience, business process outsourcing, and technology solutions. Work is activated as data breach events and business needs arise. The agent provides clear, compassionate customer support in response to data breach communications, answering inquiries, offering appropriate solutions, and escalating dissatisfaction to the proper channels. The role uses customer service techniques and account management systems to support customers during sensitive situations.

What you'll do

• Assist customers with service inquiries
• learn common requests and solutions
• use service techniques and systems
• improve the customer experience
• escalate customer dissatisfaction through appropriate channels. Candidates must be fluent in English and Spanish. Shifts may fall between 8:00 AM and 10:00 PM Monday through Friday and 10:00 AM and 7:00 PM Saturday and Sunday.

What we're looking for

Skills & competencies

on-demand bilingual data breach agent

mci careers

remote

$17–$22/hr

temporary

english and spanish

customer support

data breach communications

account management systems

conflict resolution

part-time

weekend availability

Work arrangement

• Weekend coverage required

Why this role

Temporary, remote, event-activated work; candidates are contacted by email and text on an as-needed basis.

About the employer

MCI Careers is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.