Patient Relations Specialist

Job overview

The Patient Relations Specialist role is onsite in Lakeland, FL, with compensation not specified. The position supports Lakeland Eye Clinic and EyeCare Partners’ patient care through calls, appointment scheduling, and patient registration.

What you'll do

• Answer calls for multiple clinics
• provide patient-focused service
• capture demographic, insurance, and medical information
• schedule appointments using clinic protocols
• escalate health concerns according to guidelines
• resolve patient questions
• create and maintain patient charts
• relay messages to clinic teams
• and follow HIPAA requirements.

What we're looking for

Skills & competencies

patient relations specialist

lakeland fl

eyecare partners

lakeland eye clinic

patient scheduling

inbound calls

patient registration

insurance verification

hipaa

monday–friday

8 a.m.–5 p.m.

medical benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental and life insurance, 401(k) match, paid time off, paid holidays, paid maternity leave, and employee discounts.

Why this role

The office schedule is Monday–Friday, 8 a.m.–5 p.m., with earlier or later work sometimes needed. Travel to other sites may be necessary.

About the employer

Eye Care Partners Career Opportunities is hiring for this role. Industry: Offices of Dentists. Sector: 62.