Service Desk Technician

Job overview

The Service Desk Technician role is remote. Compensation is $15–$18 per hour, unless the local minimum wage is higher. The role is part of Compucom’s service desk, which provides managed IT services and first-line support for client employees.

What you'll do

• Diagnose and troubleshoot desktop application issues
• resolve or escalate problems and provide case updates
• support user relationships
• document remote-support procedures
• assist with PCs, laptops, printers, phones, and tablets
• support applications including Microsoft Office, ERP, CRM, VPN, Citrix, and MDM
• and manage application accounts, permissions, and password resets.

What we're looking for

Skills & competencies

service desk technician

remote

compucom

$15–$18/hr

it support

desktop troubleshooting

windows

servicenow

remedy

active directory

exchange

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and AD&D insurance, disability plans, Employee Assistance Program, paid holidays, paid time off, paid parental leave, 401(k), and FSA/HSA benefits, subject to eligibility.

Why this role

Remote position; 1–2 years of related experience; Windows, network, and security knowledge required

About the employer

Compucom is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.