Retail Supervisor

Job overview

Retail Supervisor is an onsite, full-time role in Madison, WI. Compensation is not specified. The position supports Capitol Bank’s teller team and branch operations. The supervisor leads and coaches teller staff while overseeing daily operations, scheduling, and service quality. The role also handles customer escalations, supports training across branch locations, performs banker and teller duties, and contributes to deposit growth and new account goals while maintaining compliance with bank policies.

What you'll do

• Lead, coach, and support teller staff
• oversee daily teller operations and branch scheduling
• conduct performance check-ins
• resolve customer escalations
• support teller training across branch locations
• open accounts and process transactions
• support deposit growth and new account goals
• follow bank policies, procedures, and compliance standards
• provide cross-branch support as needed.

What we're looking for

Skills & competencies

retail supervisor

capitol bank

madison wi

banking

teller operations

team coaching

branch scheduling

customer escalations

account opening

transaction processing

deposit growth

compliance

cross-branch support

Work arrangement

• Weekend coverage required

Why this role

Requires proficiency in both banker and teller duties and may provide support across branch locations.

About the employer

Capitol Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.