Customer Support Representative - Covington

Job overview

The Customer Support Representative - Covington is an onsite role based in Covington, KY. Compensation is not specified in the listing. This role supports the Fidelity Investments customer service department, helping clients manage their financial accounts and achieve their goals. The role exists to provide exceptional service to customers by answering inquiries about 401k accounts, loans, and general account maintenance. It contributes to the company's mission by fostering customer confidence and providing educational resources to help clients make informed financial decisions.

What you'll do

• Establish rapport with customers through effective communication, handle customer calls regarding 401k plans, troubleshoot basic technology issues, and participate in team activities and career coaching.

What we're looking for

Skills & competencies

full-time

day shift

covington ky

fidelity

customer service

no degree required

onsite

hourly

training provided

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Featured benefits available via company link.

Why this role

Training cohort provided for the first 14 weeks; no finance background required.

About the employer

Fidelity Investments is hiring for this role. Industry: Trust, Fiduciary, and Custody Activities. Sector: 52.