Customer Service Representative

Job overview

The Customer Service Representative role is onsite in College Station, TX. The stated salary range is $35,000–$45,000 per year. Stetson Smith Farmers Insurance serves insurance clients and emphasizes customer satisfaction and career development. The representative supports customers and the agency by handling policy service requests, payments, claim calls, and insurance documentation while maintaining responsive, helpful communication. The role also helps clients understand available products and services and supports ongoing client relationships.

What you'll do

• Process policy change requests
• obtain trailing documents
• handle and follow up on incoming claim calls
• complete evidence of insurance requests
• greet office visitors
• take premium payments
• request referrals and explain the referral program
• answer calls promptly and return messages
• maintain knowledge of products and services
• provide ongoing client support.

What we're looking for

Skills & competencies

customer service representative

college station tx

stetson smith farmers insurance

insurance

customer support

policy changes

claims calls

premium payments

property and casualty license

monday–friday

$35k–$45k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Monday–Friday schedule
• career growth opportunities
• training, mentorship, and advancement opportunities.

Why this role

Property and Casualty insurance license required; Monday–Friday schedule; training, mentorship, and career advancement opportunities; option to transition into sales if desired.

About the employer

Stetson Smith Farmers Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.