Epic Analyst (Remote)
Compensation
$79k – $164k /yr
Employment type
Full-time
Work setting
On-site
Location
Bowling Green, KY
Schedule
Day shift
Posted
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Job overview
The Epic Analyst (Remote) is a remote position based in the United States. The starting pay range for this role is $78,948 - $164,476 per year. This role exists to support the Clinical Service Desk by responding to client incidents and requests regarding the Epic suite. The analyst will drive resolution to maintain account SLAs and participate in knowledge management and training content development.
What you'll do
- Respond to client incidents and requests, manage assigned incidents, drive resolution to maintain SLAs, handle incoming calls, understand Epic configurations, and mentor service desk staff.
What we're looking for
- Skills & competencies
- full-timeremoteepicclinical workflowsemrhealthcare itservice desksladata analysisteam leadership$78k-$164k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, flexible spending or health savings account, life and AD&D insurance, short and long term disability, PTO, 401k with company match.
Why this role
Remote work arrangement, 5+ years Healthcare Systems-Customer Service experience required, Epic certification preferred.
About the employer
NTT DATA Services, LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1211.00
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Listing ID: 35058394-178f-4a7f-8ae5-f0d9b0ece49a