Senior Support Engineer I — EDI and Integrations (Remote)

Job overview

The Senior Support Engineer I — EDI and Integrations role is remote; the posting describes a remote work environment and lists Pottsville, PA in the feed. Compensation is $70,000–$80,000 per year. The role supports Cleo’s customer experience through reliable integration support. This senior technical escalation role leads incident response and root-cause analysis across EDI, APIs, and SFTP. It also strengthens case management, mentors engineers, and uses operational data, automation, and AI to reduce recurring issues and improve support efficiency.

What you'll do

• Lead P1/P2 incident response
• troubleshoot complex EDI, API, and SFTP issues and conduct root-cause analysis
• monitor support workloads and escalations
• lead backlog reviews and improve case documentation
• mentor engineers
• identify opportunities for alert tuning, automation, and AI
• monitor operational performance and lead continuous improvement.

What we're looking for

Skills & competencies

senior support engineer i

edi

enterprise integrations

api

sftp

incident response

root cause analysis

automation and ai

remote

cleo

$70k–$80k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental, and vision
• flexible PTO
• 401(k) match
• FSA and HSA
• employee assistance program
• paid parental leave.

Why this role

Remote work environment; requires 9+ years of relevant experience and deep EDI and enterprise integration knowledge.

About the employer

Cleo is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.