Retail Support Specialist — AT&T Customer Support

Job overview

The Retail Support Specialist role is onsite in City of Saint Peters, MO. Compensation is not specified. DSI provides sales enablement and customized business solutions for clients and partners. The specialist provides frontline support to AT&T customers and retail partners, resolving account, billing, device, and service concerns in busy retail settings. The role also supports store partners, maintains accurate records and inventory, and helps meet customer experience and operational standards.

What you'll do

• Resolve customer inquiries about billing, account updates, plan changes, devices, and service
• troubleshoot wireless devices, network issues, and features
• support retail employees and third-party labor partners with escalations
• document interactions
• follow policies and privacy standards
• maintain planograms and display inventory
• collaborate with technical support, billing, fraud, customer care, and escalation teams.

What we're looking for

Skills & competencies

retail support specialist

city of saint peters mo

full-time

weekend work

evening availability

at&t customer support

wireless devices

billing support

retail partner support

customer service

planograms

inventory accuracy

dsi

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance available the first day of the month following the first day of employment
• 401(k) with employer matching after one year
• paid vacation, personal/sick days, and bereavement time after 90 days
• employee profit-sharing program
• 50% AT&T wireless discount
• paid training
• advancement opportunities.

Why this role

Includes paid training, comprehensive training and development programs, and opportunities for career growth and advancement.

About the employer

DSI is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.